Support

CELLINK is your partner in 3D bioprinting.

Our team consists of experts from different areas, from biotechnology to computer science, all dedicated to providing best 3D bioprinting process and experience. If you run into difficulties or want to develop your 3D bioprinting process, do not hesitate to contact us.
Phone: +1 (833) 235-5465
Email: support@cellink.com

FAQVideosDownloads

FAQ

How can I get help?

  • Contact support@cellink.com or call +1 833 235 5465
  • Provide us either via email or phone the following information:
    • Your name and institution
    • Serial Number of your machine, which is frequently found on the back near the power cable. If the printer is installed in a biosafety cabinet or otherwise inaccessible, simply let us know.
    • A detailed description of the problem you are experiencing

Don’t see your issue?

Contact us at support@cellink.comor call +1 833 235 5465 to speak to a support agent

How do I show off the cool protocols and models I have made?

Make an account at bioverse.co ! We look forward to seeing the great things you have, to share.

Where do I download the latest heartOS version?

Set up an account at dna.cellink.com.

The BIO X won’t recognize my STL.

  • Make sure the USB drive is firmly inserted into the USB port.
  • The BIO X currently supports binary STLs and not ASCII STL files. Many CAD software suites export ASCII STLs without providing an option. Download Heartware, Open your STL, Click the export button.

Nothing is extruding.

  • Working with a nozzle and cartridge that has gone through many uses can sometimes result in your nozzle clogging, preventing you from printing. Please exchange the nozzle and try your print again.
  • Check to see if air pressure is extruding by selecting “test bioink flow” without a cartridge attach to the printhead. Place a finger over the pneumatic outlet to see if any air is coming out.
  • If you are still experiencing issues, contact support.

How do I write gcode for the BIO X?

Please reference this article here for assistance.

The printbed is not heating/cooling correctly.

    • If you are noticing an excess of heat, please run the clean chamber fan while printing (Utilities Menu -> Misc -> Clean chamber fan)
    • Please contact support@cellink.com for assistance. To help you as efficiently as possible, please include:
      • The temperature to which you wanted to set the printbed or printhead.
      • The temperatures reported by the other devices, even if they are not actively heating.

The bioink I purchased from CELLINK is not printing correctly.

  • Please contact support@cellink.comfor assistance. To help you as efficiently as possible, please include:
    • Which bioink are you using?
    • Approximately when was the material delivered? If you can provide a batch number or expiration date, that is the most helpful.
    • What are the parameters (Pressure, Speed, Temperature) that you are using?
    • What shape and size of nozzle are you using?
    • What kind of shape were you trying to print?
    • We appreciate any pictures and videos you can provide.

My own bioink is not printing correctly.

    • Please contact support@cellink.com for assistance. To help you as efficiently as possible, please include:
      • The key ingredients of your bioink. If the mix is proprietary, what common materials does it most closely match?
      • What are the parameters (Pressure, Speed, Temperature) that you are using?
      • What shape and size of nozzle are you using?
      • In what way is it not working? Are layers not adhering to each other or the substrate? Are lines wavy, disjointed or otherwise inconsistent?
      • What kind of shape were you trying to print?
      • We appreciate any pictures and videos you can provide.

How do I use my printhead?

Please contact support to receive guidance from a member of our support team. We would be more than happy to assist you!

My UV modules won’t activate.

  • Please check to see if the door is closed.
    • Navigate to Utilities→Miscellaneous and check to see if the “Left module” and “Right module” switches are selectable.
  • If your issue persists, please contact support.

How do I download Heartware?

Please click here to download the HeartWare installer.

 

How do I install Heartware?

      • Here is the link for Heartware
      • Here is the link for the installation instructions

How do I slice files if I have a MAC?

    • Please download Repetier Host here
    • Please download Slic3r here

My GCode isn’t printing correctly.

    • Make sure that gcode was sliced using Slic3r and that gcode is confirmed post-processed. You can tell if your gcode was correctly post-processed if the following line is present:

How do I generate gcode?

Please read below article to follow the steps on how to generate gcode.

https://cellink.freshdesk.com/solution/articles/35000022474-g-code-library-for-cellink-inkredible-inkredible-

My sliced file looks totally wrong.

  • You may be working with an older version of the post processor. Download the newest post processor.
    • Once downloaded, please place postprocessor.py in the following file directory:
    • For windows: C:/Program Files/Cellink Heartware/plugins
    • If working with a MAC, please contact support for further assistance.

How do I print using Heartware instead of the SD card?

Please reference this article here for assistance

The INK+ won’t connect to Heartware.

  • Please reference this article here for assistance
  • If this issue persists, please contact support.

Nothing is extruding.

    • Working with a nozzle and cartridge that has gone through many uses can sometimes result in your nozzle clogging, preventing you from printing. Please exchange the nozzle and try your print again.
    • Check to see if air pressure is extruding by “turn on PH1/PH2” in the “prepare bioprint” menu without a cartridge attached to the printhead. Feel to see if any air has extruded.
    • If you are still experiencing issues, contact support.

Videos

Protocol: Mixing Cells

Protocol Printing Skin Models

BIO X: Opening BIO X Boxes

BIO X: Opening Box 1

BIO X: Opening Box 2

BIO X: Opening Box 3

BIO X: Opening Box 4

BIO X: Introducing the BIO X

BIO X: Unboxing the Machine

BIO X: Mounting the UV Modules

BIO X: Printing with the ABL Function

BIO X: Droplet Print

BIO X: Printing tutorial

INK/INK+: Introducing the INKREDIBLE

INK/INK+: Bioprinting in a 96 Well Plate

How to: Calibrate Printhead offset

CELLINK INKREDIBLE Set Up 1: Connection and Calibration

CELLINK INKREDIBLE Set Up 2: Air Pressure

How to: Reset Probe Calibration for the INKREDIBLE 3D Bioprinter

How to: Create G-Codes for Multi-well Plates

Downloads

Name File
Bioprinting Protocol CELLINK ADownload
Bioprinting Protocol GelXGDownload
Bioprinting Protocol GelXA SKINDownload
Bioprinting Protocol GelXA LAMININKDownload
Bioprinting Protocol GelXA FIBRINDownload
Bioprinting Protocol GelXA BONEDownload
Bioprinting Protocol GelXADownload
Bioprinting Protocol GelMA CDownload
Bioprinting Protocol GelMA ADownload
Bioprinting Protocol GelMADownload
Mixing cells Protocol CELLINK A SeriesDownload
Mixing cells Protocol GelX seriesDownload
Mixing cells Protocol GelMA seriesDownload
Mixing cells Protocol CELLINK seriesDownload
Bioprinting Protocol CELLINK SKINDownload
Bioprinting Protocol CELLINK RGDDownload
Bioprinting Protocol CELLINK LAMININKDownload
Bioprinting Protocol CELLINK FIBRINDownload
Bioprinting Protocol CELLINK BONEDownload
Bioprinting Protocol CELLINK BioinkDownload
Name File
UV_365_nm_specs.pdfDownload
Printbed_Calibration.pdfDownload
Maintenance_of_Air_Compressor.pdfDownload
how_to_create_g-code_from_multiwell_plates.pdfDownload
G-Code_Commands.pdfDownload
bioprintingprotocol_sheepmeniscus_nocells.pdfDownload
bioprintingprotocol_MuscleTissue.pdfDownload
bioprintingprotocol_humannose_withcells.pdfDownload
bioprintingprotocol_humannose_nocells.pdfDownload
bioprintingprotocol_humanear_withcells.pdfDownload
bioprintingprotocol_humanear_nocells.pdfDownload
bioprintingprotocol_bloodvessels_withcells.pdfDownload
bioprintingprotocol_bloodvessels_nocells.pdfDownload
bioprintingprotocol_aorticvalve_nocells.pdfDownload
Manual BIO XDownload
Manual INKREDIBLE+Download
Manual INKREDIBLEDownload
Name File
Installing_the_Driver.pdfDownload
If_the_postprocessor_does_not_run.pdfDownload
How_to_install_and_set_up_Repetier-Host_Bioprinting_Assisting_Software_on_a_Mac.pdfDownload
Adding_the_postprocessor_path_on_Slic3r.pdfDownload
Name File
Isolating Cells from Construct Protocol CELLINK BioinkDownload
Fixation for Cryosectioning CELLINK seriesDownload
Trichrome staining Protocol GelX SeriesDownload
Trichrome staining Protocol CELLINK SeriesDownload
Sectioning Protocol GelX SeriesDownload
Sectioning Protocol CELLINK SeriesDownload
Immunofluorescence staining Protocol GelX SeriesDownload
Immunofluorescence staining Protocol CELLINK SeriesDownload
H&E staining Protocol GelX SeriesDownload
H&E staining Protocol CELLINK SeriesDownload
Fixation Protocol GelX SeriesDownload
Fixation Protocol CELLINK SeriesDownload
Embedding Protocol GelX SeriesDownload
Embedding Protocol CELLINK SeriesDownload
Mixing cells Protocol CELLINK A SeriesDownload
Photocrosslinking Optimization ProtocolDownload
Viability Protocol InvitrogenDownload
Viability Protocol Calcein AM PIDownload
Mixing cells Protocol GelX seriesDownload
Mixing cells Protocol GelMA seriesDownload
Mixing cells Protocol CELLINK seriesDownload
qPCR protocol CELLINK GelMADownload
qPCR protocol CELLINK BioinkDownload