Support

CELLINK is Your partner in 3D bioprinting. Our team consists of experts from different areas, from biotechnology to computer science, all in pursuit of the best 3D bioprinting process and experience. If you run into difficulties or want to develop your 3D bioprinting process, do not hesitate to contact us!

Video

Downloads

Category Version File
Manual INKREDIBLE Bioprinter N/A Download
Manual INKREDIBLE+ Bioprinter N/A Download
CELLINK MSDS Bioink N/A Download
CELLINK A MSDS Bioink N/A Download
CELLINK Support MSDS Bioink N/A Download
CELLINK Start MSDS Bioink N/A Download
Application note Bioink N/A Download
Python software Software N/A Download
Slic3r G-code preparation software Software N/A Download
RAMBo drivers Software N/A Download
Repetier host Software N/A Download
INKREDIBLE Software Software 2.0 Download

 

Dual head bioprinting: Why is the printer moving but not activating both printheads?

The issue is most likely that the post processor is not adding the proper content to the G-code file. To fix this, follow the instructions in chapter 7.2.5 “Printhead 1 not turning off during “travel moves”” above.

Dual head bioprinting: Why is Printhead 1 and printhead 2 not level after the “Raise printheads” option has been selected?

1. In the “Utilities” menu, select “Release steppers”.
2a. If printhead 1 is too far up, use the following sequence:
Push printhead 2 down until it releases from the cartridge.
Carefully push printhead 1 down a little bit.
Carefully push printhead 2 back into place.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the difference between the printheads is less than 2 mm.
If it is not, return to 2a or 2b. If it is, proceed to step 3.

2b. If printhead 2 is too far down, use the following sequence:
Push printhead 1 down until it releases from the cartrige.
Carefully push printhead 2 up a little bit.
Carefully push printhead 1 back into place.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the difference between the printheads is less than 2 mm.
If it is not, return to 2a or 2b, if it is, proceed to step 3.

3. Use the following sequence to fine tune the height of the printheads:
Adjust set screw on the right side of printhead 2.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the printheads are completely level. If not, repeat the sequence.

Why is printhead 1 not turning off during “travel moves”?

The issue is most likely that the post processor is not adding the proper content to the G-code file. To fix this do the following:

  1. Open up your G-code file in Notepad or a similar program.
  2. Check if the line: “Post processed by INKREDIBLE post processor” is written at the top of the document.
  3. If not, uninstall Python and reinstall it following the instructions in point 1 and 2 of chapter 6.1 “Setting up the Software”.
  4. Open the Slic3r software.
  5. Under “Print Settings”, go to “Output options” and check that the filepath to the post processor is correct (follow the instructions in point 7 and 8 of chapter 6.1 “Setting up the software” in the manual).
  6. Resume the bioprinting process.
Why are the layers of the bioprint not evenly thick?

The issue is most likely that the print bed is not completely leveled. To fix this follow the sequence described in point 1 of chapter 5.1 in the manual.

Why does selecting a file in “Bioprint” does not start the bioprinting process?

The issue is most likely that the temperature was not set to 0 when preparing the print file in the Slic3r software. To fix this do the following:

  1. Open up the STL-file in the Slic3r software.
  2. Under the “Filament Settings” tab, check that:
  • The extrusion temperature is set to 0 for both first layer and other layers.
  • The bed temperature is set to 0 for both first layer and other layers.
Why is the “Bioprint” option is not showing up in the menu?

The issue is most likely that the SD-card was or is not properly inserted. To fix this do the following:

  1. Verify that the SD-card is properly inserted in the SD-card reader.
  2. Select the “Reload SD-card” option from the main menu.
Why are one or both of the print heads not dispensing ink or not dispensing ink in a continuous flow?

The issue is most likely that the needle(s) have clogged up. To fix this do the following:

  1. Pause the active bioprinting process.
  2. In the “Utilities” menu, turn off the print head(s).
  3. Remove the cartridge(s) from the print head(s) causing the problems WITHOUT removing the air preassure hose.
  4. Remove the needle of the cartridge(s) and replace it with a new one of the same type.
  5. Carefully place the cartridge(s) back into the print head(s).
  6. Resume the bioprinting process.
Contact
Video

Video

Downloads
Category Version File
Manual INKREDIBLE Bioprinter N/A Download
Manual INKREDIBLE+ Bioprinter N/A Download
CELLINK MSDS Bioink N/A Download
CELLINK A MSDS Bioink N/A Download
CELLINK Support MSDS Bioink N/A Download
CELLINK Start MSDS Bioink N/A Download
Application note Bioink N/A Download
Python software Software N/A Download
Slic3r G-code preparation software Software N/A Download
RAMBo drivers Software N/A Download
Repetier host Software N/A Download
INKREDIBLE Software Software 2.0 Download

 

FAQ
Dual head bioprinting: Why is the printer moving but not activating both printheads?

The issue is most likely that the post processor is not adding the proper content to the G-code file. To fix this, follow the instructions in chapter 7.2.5 “Printhead 1 not turning off during “travel moves”” above.

Dual head bioprinting: Why is Printhead 1 and printhead 2 not level after the “Raise printheads” option has been selected?

1. In the “Utilities” menu, select “Release steppers”.
2a. If printhead 1 is too far up, use the following sequence:
Push printhead 2 down until it releases from the cartridge.
Carefully push printhead 1 down a little bit.
Carefully push printhead 2 back into place.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the difference between the printheads is less than 2 mm.
If it is not, return to 2a or 2b. If it is, proceed to step 3.

2b. If printhead 2 is too far down, use the following sequence:
Push printhead 1 down until it releases from the cartrige.
Carefully push printhead 2 up a little bit.
Carefully push printhead 1 back into place.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the difference between the printheads is less than 2 mm.
If it is not, return to 2a or 2b, if it is, proceed to step 3.

3. Use the following sequence to fine tune the height of the printheads:
Adjust set screw on the right side of printhead 2.
In the “Utilities menu”, select “Home printheads”.
In the “Utilities menu”, select “Raise printheads”.
Control if the printheads are completely level. If not, repeat the sequence.

Why is printhead 1 not turning off during “travel moves”?

The issue is most likely that the post processor is not adding the proper content to the G-code file. To fix this do the following:

  1. Open up your G-code file in Notepad or a similar program.
  2. Check if the line: “Post processed by INKREDIBLE post processor” is written at the top of the document.
  3. If not, uninstall Python and reinstall it following the instructions in point 1 and 2 of chapter 6.1 “Setting up the Software”.
  4. Open the Slic3r software.
  5. Under “Print Settings”, go to “Output options” and check that the filepath to the post processor is correct (follow the instructions in point 7 and 8 of chapter 6.1 “Setting up the software” in the manual).
  6. Resume the bioprinting process.
Why are the layers of the bioprint not evenly thick?

The issue is most likely that the print bed is not completely leveled. To fix this follow the sequence described in point 1 of chapter 5.1 in the manual.

Why does selecting a file in “Bioprint” does not start the bioprinting process?

The issue is most likely that the temperature was not set to 0 when preparing the print file in the Slic3r software. To fix this do the following:

  1. Open up the STL-file in the Slic3r software.
  2. Under the “Filament Settings” tab, check that:
  • The extrusion temperature is set to 0 for both first layer and other layers.
  • The bed temperature is set to 0 for both first layer and other layers.
Why is the “Bioprint” option is not showing up in the menu?

The issue is most likely that the SD-card was or is not properly inserted. To fix this do the following:

  1. Verify that the SD-card is properly inserted in the SD-card reader.
  2. Select the “Reload SD-card” option from the main menu.
Why are one or both of the print heads not dispensing ink or not dispensing ink in a continuous flow?

The issue is most likely that the needle(s) have clogged up. To fix this do the following:

  1. Pause the active bioprinting process.
  2. In the “Utilities” menu, turn off the print head(s).
  3. Remove the cartridge(s) from the print head(s) causing the problems WITHOUT removing the air preassure hose.
  4. Remove the needle of the cartridge(s) and replace it with a new one of the same type.
  5. Carefully place the cartridge(s) back into the print head(s).
  6. Resume the bioprinting process.